How Can We Help?
Edge-to-Edge Quilting
- Do your edge-to-edge files work with my machine and hoop?
- How do I get started with edge-to-edge?
- Is it ok to enlarge or reduce your edge-to-edge files?
- Stitching for column B starts too high. What's happening?
- The cover of my book says it includes a CD, but there is no CD. How do I get the files?
- The Rose "A" and "B" files look the same. Is this a mistake?
- What is the difference between your different quilting books and products?
- Will a magnetic hoop work with your edge-to-edge technique?
- Will edge-to-edge designs work with a 5x7 inch hoop?
- Will edge-to-edge designs work with my 5x12 inch hoop?
- Will your Edge-to-Edge files work with my long-arm?
- Will your edge-to-edge technique work with my multi-needle embroidery machine?
- Your files are on my USB stick, but my machine does not show them. Why?
Downloads and files
- How do I register a serial number and get my files?
- How do I transfer files to a USB memory stick?
- I entered a serial number, but the web store said it was invalid. What's happening?
- I just purchased a download... how do I get the files?
- What if I receive a product that has a blank CD in it?
- Why can't I open your embroidery files on my computer?
- Why does my computer put an Adobe Acrobat icon beside the embroidery files?
- Why does my computer say I need to purchase WinZip?
- Why don't you provide files on CDs anymore?
- Why don't you sell individual edge-to-edge designs?
- You sent a DropBox link... how do I use it?
- Your web store downloaded just one file to my computer. What do I do with it?