How Can We Help?
-
Basics
-
Stitching
-
Hoops
-
Machines
- Why doesn't my machine show the designs on my USB stick?
- Can I get Jumbo pack files in EXP format?
- Why does my Janome say "file defective" when I load a quilting design?
- Will edge-to-edge work on my Elna 9600?
- Will edge-to-edge work with my Janome MC 11000?
- Will edge-to-edge work with my machine?
- Will edge-to-edge work with my multi-needle machine?
- Will your edge-to-edge files work with my long-arm?
- How do I register a serial number and get my files?
- How do I transfer files to a USB memory stick?
- I entered a serial number, but the web store said it was invalid. What's happening?
- I just purchased a download... how do I get the files?
- What if I receive a product that has a blank CD in it?
- Why can't I open your embroidery files on my computer?
- Why does my computer put an Adobe Acrobat icon beside the embroidery files?
- Why does my computer say I need to purchase WinZip?
- Why don't you provide files on CDs anymore?
- Why don't you sell individual edge-to-edge designs?
- Why is there no CD with my book?
- You sent a DropBox link... how do I use it?
- Your web store downloaded just one file to my computer. What do I do with it?