Why does the Login screen blank out my password?

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This is a sporadic issue caused by the caching implementation on our hosting provider. It only occurs sometimes, so it’s tough to fix.

Sometimes, when you enter your email address and password on the Login screen on our site, the page will just clear the password when you click the Log In button. If that happens, just type your password again, and click the Log In button again. The page will normally process your login.

If you have continued problems, use the following link to submit a Support ticket.


If this did not address your question, please use this form to ask for help.

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