How Can We Help?
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Basics
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Stitching
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Hoops
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Machines
- Why doesn't my machine show the designs on my USB stick?
- Can I get Jumbo pack files in EXP format?
- Why does my Janome say "file defective" when I load a quilting design?
- Will edge-to-edge work on my Elna 9600?
- Will edge-to-edge work with my Janome MC 11000?
- Will edge-to-edge work with my machine?
- Will edge-to-edge work with my multi-needle machine?
- Will your edge-to-edge files work with my long-arm?
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Purchases & Downloads
- How do I register a serial number and get my files?
- How do I get files when I purchase a download?
- What if your site says my serial number is invalid?
- How do I get files from DropBox?
- How do I install Embroidery Tool Shed on a Mac?
- Why don't you sell individual edge-to-edge designs?
- How to Activate DIME serial numbers
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Working with files
- How do I move files to a USB memory stick?
- How do I use this one file that downloaded?
- Why is a weird icon beside the embroidery files?
- Why can't I open your embroidery files on my computer?
- Why does my computer say I need to purchase WinZip?
- Should I worry if "Windows cannot copy properties" of a file?
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CDs
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Other
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E2E PRO & C2S
- What are C2S files?
- If I have a CD, how can I get a download?
- Can I resize PRO files with other software?
- Why don't the PRO products provide standard embroidery files?
- How do I get PRO files for the Expansion Packs I've already purchased?
- Where is the serial number on my CD?
- How do I print Edge-to-Edge templates?
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Computer tips
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Quilting & sewing tips
- The finer points of a 1/4" foot
- My favorite applique scissors
- Add an envelope back to any mug rug
- Add trim for top notch towels
- Perfect piecing for triangles
- Pro tip: Batting
- Pro Tip: Unwinding a Bobbin
- Pro tip: Bobbins for quilting
- Pro tip: When to clean your bobbin case
- Pro tip: Using C2S Files for an Edge-to-Edge Quilt
- Pro tip: Cleaning Sticky Stuff
- Pro Tip: Workspace Clutter
- Pro Tip: Good Embroidery Scissors
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