Can I call with a question?

The short answer is “not normally” …

The somewhat longer answer starts with the immortal words of Clint Eastwood: “a man’s gotta know his limitations.”

If you’ve looked at our About Us page, you know that we’re a small, family business. I’m Mark, and I handle customer support. I work hard to have good information in our Frequently Asked Questions page, and I work hard to promptly answer emails that come from the “contact us” page that you can access from the bottom of the FAQ page and each FAQ article (if none of our articles completely answer your question).

While I’m good at answering email, I’m TERRIBLE at answering phone calls, mainly because I have to do that at night, after I handle all the other things I do to help keep the business going. (Before I retired from my job in Corporate America, I actually had to answer calls after I got home from the “pesky day job.”)

What that means is that it may be days before I get a chance to answer a phone call. That’s REALLY BAD customer support, and I don’t like that at all.

I took the phone number off the site, figuring that it was “less bad” than having customers leave us a message that doesn’t get answered for days. It’s not a perfect solution, but it’s the best one I have right now.

So, sorry about the lack of a phone number, but thanks for understanding.

End

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