How Can We Help?
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Quilting
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- Why doesn't my machine show the designs on my USB stick?
- Can I get Jumbo pack files in EXP format?
- Why does my Janome say "file defective" when I load a quilting design?
- Will edge-to-edge work on my Elna 9600?
- Will edge-to-edge work with my Janome MC 11000?
- Will edge-to-edge work with my machine?
- Will edge-to-edge work with my multi-needle machine?
- Will your edge-to-edge files work with my long-arm?
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Downloads and files
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- How do I register a serial number and get my files?
- How do I get files when I purchase a download?
- What if your site says my serial number is invalid?
- How do I get files from DropBox?
- How do I install Embroidery Tool Shed on a Mac?
- Why don't you sell individual edge-to-edge designs?
- How to Activate DIME serial numbers
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- What are C2S files?
- If I have a CD, how can I get a download?
- Can I resize PRO files with other software?
- Why don't the PRO products provide standard embroidery files?
- How do I get PRO files for the Expansion Packs I've already purchased?
- Where is the serial number on my CD?
- How do I print Edge-to-Edge templates?
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eBook
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Privacy, Login, Other
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Pro Tips
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Software
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