I just purchased a download… how do I get the files?
First, here’s some information for future reference — when you complete a purchase on our web site, the web store displays an acknowledgement screen. That screen actually contains a download link that allows you to download the files immediately. There’s no need to wait for a confirmation email.
Now, if you happened to miss that, it’s ok. You have two easy options for getting the files:
Confirmation email — while you don’t absolutely need it, our web store DOES send you a confirmation email, and it does contain a link you can use to download the files you purchased.
If you don’t see the email in your inbox within 10 minutes, check your junk/spam folder. If you don’t find the confirmation email, then move on to the next instructions, and check your account directly.
Sign in to your account — any time you like, you can sign in to your account. Use the My Account link in our navigation bar (at the top of the page). Your user name will be your email address. If you forgot your password, the system will allow you to reset it.
Once you’ve signed in, use the Download link to get a list of the products you’ve purchased.
Note that, for each product you’ve purchased, the table on this page provides a link to the product information, and a second link under the heading “Download,” which allows you to download the files. Obviously, you want the “Download” link to get the files.
If none of those things work, please use the Contact Us page to ask for help.