Can I can call with a question?

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The short answer is “not normally” …

The somewhat longer answer starts with the immortal words of Clint Eastwood: “a man’s gotta know his limitations.”

If you’ve looked at our About Us page, you know that we’re a small, family business. I’m Mark, and I handle customer support, along with Beth, who’s LIKE family. Beth and I work hard to have good information in our Frequently Asked Questions page, and we work hard to promptly answer emails that come from the “contact us” page that you can access from the bottom of the FAQ page (if the FAQ page doesn’t already answer your question).

While we’re good at answering email, I’m TERRIBLE at answering phone calls, mainly because I have to do that at night, after I finish working at my “day job.” What that means is that it may be days before I get a chance to answer a phone call. That’s REALLY BAD customer support, and I don’t like that at all.

I took the phone number off the site, figuring that it was “less bad” than having customers leave us a message that doesn’t get answered for days. It’s not a perfect solution, but it’s the best one I have right now.

So, sorry about the lack of a phone number, but thanks for understanding.

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